This means we have followed the guidelines set out by the government in order to deliver a safe experience. We’ve assessed every part of our offering; the spaces we provide, our team, the training given to them, our food and drinks and how we look after you. We are also having monthly health and safety assessments, as well as regular daily deep cleaning of the venue, with higher frequency in more used areas.
We have implemented the following changes: Our kitchens are observing social distancing with designated workstations and a reduced menu to minimise the number of staff required in the kitchen to prepare meals. Our bars are running as dispense only with staff allocated to collect orders and bring to your area. Managers will be on hand throughout the venue to ensure groups remain at a suitable distance and you still have a great time with us. We will encourage you to pre-order and pre-pay for food where possible, and then top-up via our app when in venue. Our staff will then bring your order straight to you.
Hand sanitisers will be clearly signposted throughout the venue, cleaned regularly and topped up. They will be by your playing areas and as you pass through the venue.
This is to minimise contamination for both our team and customers. Card payment, and payment via an app require much less interaction and therefore reduce any chance of infection spreading.
All of our team will have full training before returning to work. This is to ensure they can look after you and themselves as much as possible. In addition to this we also have mental health champions to support our team during this transition.
Our staff have only been tested where directed to do so by a medical professional. On arriving at work each day temperatures are taken and recorded. If anyone has a temperature, they will be asked to return home and self-isolate.
All team members have had full COVID secure training both on and offline with updates made to our training documents, as well as clear back of house instructions to reassure and instruct on ways of keeping each other safe.
Where guidelines require it, our team will wear masks to serve you and prepare food and drink. We will ensure a specific staff member delivers your fresh food and drinks, whilst another member will remove any dirty crockery.
When you arrive at the venue, we might ask you to wait outside while another group leaves. You will then be taken straight to your booking area. When walking around the venue we ask our customers to look out for each other, waiting to let each other pass in narrower places, and ensuring a 2m distance is kept. Our team will be on hand to ensure no bottlenecks or crowding occur and we ask you to respect this. Our team will not operate from workstations; we’ll be using pagers to update when an order is ready at the kitchen, orders need to be taken etc. This is again to limit any close contact and ensure social distancing is adhered to.
We thoroughly clean every area used in between groups arriving, however if you have any concerns please ask to speak to a manager who will be happy to discuss this with you. If we’re able to do so, we will move you to a more suitable space, however we want to reassure you that each area is safely distanced to ensure reduced interaction with others.
Yes, in some cases there may be one or two areas which aren’t suitable due to social distancing restrictions. If that is the case they will be clearly signposted, and we’ll ask you to not use them.
As with the latest government guidelines announced 22/09/20 you will be asked to wear a mask when not eating or drinking to keep each other safe. We ask all guests to adhere to 2m social distancing when moving through the venue which helps to minimise risk
Your darts will be deep cleaned before your arrival, and then again once you’ve departed the area, before another group uses them.
If you have booked an oche you don’t have to make a pre-order, but we do strongly encourage this in order to help have everything ready for your arrival and to minimise contact with our team during your visit. If you have booked a table for drinks, to secure the booking we ask you to pre-order your first round of drinks (minimum £5 per person). You can order more drinks in venue using our app or ‘push for service’ buttons.
We only need one person from your group to have the app. This is so you can pay via your phone rather than using a card machine, again minimising risk. You can also use our ‘push for service’ buttons in venue.
We will ask someone else from your group to pay. Unfortunately, we cannot accept cash at this time.
As we’ve reduced the number of staff in our kitchen we are only offering select items to ensure we can deliver food for all dietary requirements, whilst keeping our team safe. Pizza is the best way to do this, and we think it’s pretty tasty too.
If you were to order at the bar this would mean that we couldn’t adhere to social distancing. Our staff will have PPE equipment and have been trained on how best to serve you, so this process helps us to minimise any risk.
If there’s space we’d love you to stay for a drink or two. However, if we’re a little full, due to capacity restrictions we may ask you to leave the venue. To avoid disappointment, we suggest booking a table where possible.
For the most up to date hours, please visit the relevant venue's page. We hope to return to full opening hours as soon as possible, but at the moment are reopening with less hours based on demand, to ensure that we're ready when you are and can provide the best possible experience.
Due to the government guidelines as of 14/09 groups must be of no more than 6 people. If your group size is larger than this we'll be happy to help you rearrange your booking. Alternatively we can arrange for you to join us as two separate groups but please note you must not mix whilst you are in the venue.
Friends can join you if there are less than 6 in your group and if this does not take to your total to more than 6. Please note if there are more than 6 of you, your friends will not be able to join you and may be asked to leave the venue.
Rhymes with ‘hockey’, it's your space from the throw line to the dartboard; as well as your own seating area, where you'll eat, drink and get your game on!
Sadly not, only Flight Club's darts can be used. We have the World’s first darts vision system which can only detect our darts. We also insist on one set for health and safety reasons. We have to look after our guests.
Our oches are designed for groups of up to 6 people to give the best possible experience! During our busiest times, we ask for a minimum of 4 people to get as many people playing as possible and to keep up the great atmosphere that makes Social Darts so awesome!
If you’re in a smaller group, you're more than welcome to book during off-peak hours.
We'd always recommend booking. With the current guidelines surrounding Coronavirus we are limited on how many guests we can host at once. If you join us on the day we'll do our best to accommodate you, but we may ask you to return later if we're busy.
As above, due to Coronavirus guidelines we cannot guarantee a wait time. We will do our best to accommodate you as soon as we can. We encourage pre-booking where possible.
We recommend arriving at least 15 minutes before your slot, so we can get you set up and playing as soon as possible. Of course, we'd love for you to join us for a drink in one of our beautiful bars beforehand. You can book a table here.
Yes, we've got a great selection of pizzas to choose from, with vegetarian, vegan and gluten free options too. It's the perfect social food, created so that you can dig in as you play.
Yes we'll be serving pizzas every day from 12pm.
Children are welcome in all of our venues before 5pm if you're just popping in for a bite to eat in the bar areas. However, for health and safety reasons, players must be at least 18 years old to be in the oche playing areas.
No – as long as you're wearing clothes, we don't mind if you're stepping up to the throw line in a suit or joining us in your jeans.
Yes, we have disabled access in our venues. If you have a disabled guest in your party please let us know, and we'll arrange the best oche for everyone to make the most of the event.
No – we don’t show live sports in our venues. We like to save our competition for the oche!
Sure. Unicorns, Del Boy, bananas – we've seen it all at Flight Club! We only ask that your outfit isn't offensive or a health and safety risk.
No, but fear not! Throughout Flight Club and at each oche, we have coat hooks and areas to pop your bags, so there's plenty of space to settle in and make yourself at home.
Yes, of course! You're welcome to book a table for after (or before) your booking. Please note, due to capacity restrictions in line with Coronavirus guidelines, if we're busy and you haven't booked a table, we may ask you to leave after your booking. To avoid disappointment, you can book a table here.
Peak hours are Monday to Friday after 4pm and all day Saturday. Off-peak hours are Monday to Friday before 4pm and all day Sunday.
We store video content privately on Vimeo, while photos are stored securely on our servers.
We'll only ever use your data to build your personalised Story. We never share data with third parties and, where guests choose not to access their Story, we delete it within 28 days.
No problem! If you said 'Yes' to Stories but have changed your mind, just pop our team an email at [email protected] and we'll ensure it's deleted from our system within 24 hours.
We're afraid not. As soon as a guest opts out, we're unable to save any data from your visit or create a Story.
No, this falls under the same rules as our CCTV policy.
Once a Story has been deleted, all of the data is removed from our system and can't be recovered.
Unfortunately, we can't edit parts of your Story, we can only delete it entirely.
Yes. Even if just one guest opts out, then you will not receive a Story from your booking.
We are unable to delete or remove Stories which have already been posted to social media.
Unfortunately not. As soon as a guest opts out, we're unable to save any data from your visit or create a Story.
We only include completed games in your Story. If your time in the oche ended before you finished the last game, it won't have been included. Fear not, you can still access your action replays from the Stories menu.