Is there a dress code?
No – as long as you're wearing clothes, we don't mind if you're stepping up to the throw line in a suit or joining us in your jeans.
Can we wear fancy dress?
Sure. Unicorns, Del Boy, bananas – we've seen it all at Flight Club! We only ask that your outfit isn't offensive or a health and safety risk.
Do you have a cloakroom?
No, but fear not! Throughout Flight Club and at each oche, we have coat hooks and areas to pop your bags, so there's plenty of space to settle in and make yourself at home!
Can we stay in the venue once our booking has finished?
Yes, of course! There's plenty of space in all of our venues for you to carry on the party. If you're a large group and you'd like to stick around, just give our team a heads up beforehand and they'll do their best to book a table for you.
Are you open for lunch?
Yes! We serve dishes from our tasty lunch menu every day, 12pm – 3pm. From mouth-watering Mac and Cheese to a refreshing range of salads, there's something for everyone.
Are children allowed in the venue?
Children are welcome in all of our venues before 5pm if you're just popping in for a bite to eat in the bar areas. However, for health and safety reasons, players must be at least 18 years old to be in the oche playing areas.
Is there disabled access?
Yes, we have disabled access in our venues. If you have a disabled guest in your party please let us know, and we'll arrange the best oche for everyone to make the most of the event.
Do you show live sports?
No – we don’t show live sports in our venues. We like to save our competition for the oche!
Where will my data be stored?
We store video content privately on Vimeo, while photos are stored securely on our servers.
How will you use my data?
We'll only ever use your data to build your personalised Story. We never share data with third parties and, where guests choose not to access their Story, we delete it within 28 days.
What if I no longer want to receive a Story?
No problem! If you said 'Yes' to Stories but have changed your mind, just pop our team an email at [email protected] and we'll ensure it's deleted from our system within 24 hours.
We're afraid not. As soon as a guest opts out, we're unable to save any data from your visit or create a Story.
No, this falls under the same rules as our CCTV policy.
Will I get a Story if I play Social Roll-Up?
No – Social Roll-Ups don't generate a booking number which we require to create and send our guests a Story.
I requested for my Story to be deleted but I've changed my mind. Can you send it to me?
Once a Story has been deleted, all of the data is removed from our system and can't be recovered.
Can I delete a particular photo or video from my Story?
Unfortunately, we can't edit parts of your Story, we can only delete it entirely.
Yes. Even if just one guest opts out, then you will not receive a Story from your booking.
If a guest joins our booking late, will they still be included in our Story?
A member of my group has shared our Story on social media and I'd like it to be removed. Can you do this for me?
We are unable to delete or remove Stories which have already been posted to social media.
If we don't agree to receive a Story, can we still save our action replays?
Unfortunately not. As soon as a guest opts out, we're unable to save any data from your visit or create a Story.
We played more games than appear in my Story, where are they?
We only include completed games in your Story. If your time in the oche ended before you finished the last game, it won't have been included. Fear not, you can still access your action replays from the Stories menu.